Refund policy

We hope you love your Mimo Beauty order. If you change your mind, you may request a return within 14 days of receiving your order.

To start a return, please contact us at contact@mimobeauty.uk or submit a return request through your customer account where available.

Change-of-mind returns

To be eligible for a change-of-mind return, items must be:

unused and unworn;
unopened, with any hygiene or tamper-evident seal intact;
in their original packaging; and
returned with all included accessories, tools and application items unused and in their original condition.

Please do not send items back before contacting us. Once we receive your return request, we will provide the applicable return address and return instructions.

After notifying us that you wish to cancel your purchase, you must send the goods back within 14 days.

For change-of-mind returns, customers are responsible for arranging and paying for return postage. We strongly recommend using a tracked postal service and keeping proof of postage. Please send us your tracking or postage reference once the return has been dispatched.

Used, opened or altered items

Customers may inspect products only to the extent reasonably necessary to establish their nature, characteristics and functionality.

If returned goods show signs of handling or use beyond what is reasonably necessary for inspection, and this has reduced their value, we may make an appropriate deduction from the refund where permitted by law.

This may include, for example, press-on nails that have been worn, applied, glued, filed, cut, altered or otherwise used, or application accessories that have been opened or used.

Where applicable, sealed goods that are not suitable for return for health protection or hygiene reasons may not be eligible for cancellation once the seal has been broken.

Damaged, defective, missing or incorrect items

Please inspect your order when it arrives.

If your order arrives damaged, defective, incomplete or incorrect, please contact us at contact@mimobeauty.uk within 5 days of delivery where possible, including:

your order number;
a description of the issue; and
clear photographs of the item and, where relevant, the packaging.

We will review the issue and provide appropriate instructions.

Where an item is faulty, damaged or incorrect due to an issue on our side, we will cover reasonable return postage where a return is required.

The 5-day notification request above does not affect your statutory rights.

Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Eligible refunds are normally processed within 3–5 working days of receiving and inspecting the return, and in all cases within the timeframe required by applicable law.

Refunds will normally be issued to your original payment method. Your bank or card provider may take additional time to process and display the refund.

Where required by law, we will also refund the standard delivery charge originally paid for the order.

If your order qualified for free delivery and you paid £0 for delivery, there is no additional delivery charge to refund.

If you selected a delivery service that cost more than our standard delivery option, any delivery refund will be limited to the cost of our standard delivery service where permitted by law.